Zipwhip | Status
Monitoring - As Advised in our Twilio Zipwhip Software End of Life Resource Guide, Twilio Zipwhip Software services are now permanently shutdown and taken offline as of 12/1/2023 12:00 am PST. User access is deactivated, and all functionality ceases. Customer phone number releases will be initiated and made available for transfer to other vendors, subject to SLAs.


Status posts previously posted here will cease for Zipwhip services. Please check with your new provider for ways to be notified about changes to your new service including maintenance or outages.

Warm Regards,

Twilio Zipwhip Team

Dec 01, 2023 - 00:05 PST
Usage Reporting 1.0 / 2.0 Degraded Performance
2.0 Web App Degraded Performance
1.0/Legacy Web App Degraded Performance
Desktop App Degraded Performance
Mobile App Degraded Performance
Integrations Degraded Performance
Messages Degraded Performance
Click-to-Text Degraded Performance
Chrome Extension Degraded Performance
Provision Dashboard Degraded Performance
API Degraded Performance
Keyword Reporting (1.0/Legacy) Degraded Performance
Delivery Receipts ? Degraded Performance
Zipwhip 1.0 (Legacy) ? Degraded Performance
Billing Services ? Degraded Performance
Help Center ? Degraded Performance
Keyword Reporting 2.0 ? Degraded Performance Homepage Operational
90 days ago
100.0 % uptime
Degraded Performance
Partial Outage
Major Outage
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Unresolved incident: Advisory - Twilio Zipwhip Software End of Life.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 PST
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 28 November 2023 at 22:00 PST until 28 November 2023 at 23:00 PST. During the maintenance window, there could be intermittent delivery report delays from AT&T US to Toll-free numbers.


US Pacific: Nov 28, 22:00 - Nov 28, 23:00
US Central: Nov 29, 00:00 - Nov 29, 01:00
US Eastern: Nov 29, 01:00 - Nov 29, 02:00
UTC: Nov 29, 06:00 - Nov 29, 07:00

Nov 17, 23:22 PST
Resolved - Thank you for your patience during our Black Friday / Cyber Monday 2023 traffic season.

Messaging is now performing at standard levels. If you have any further questions please contact your Support channel.

Nov 28, 09:22 PST
Identified - Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US Carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays.

With the U.S. retail holidays Black Friday and Cyber Monday, Twilio (Zipwhip) anticipates a significant spike in 10DLC, and toll-free SMS and MMS messaging, starting November 20 through November 28 (cyber week). Specifically, due to carrier constraints on the SMS/MMS network in the United States and Canada, customers that send large bursts of SMS/MMS traffic may experience additional delays in deliverability, particularly from toll-free numbers.

In the event of downstream congestion among network carriers, it is anticipated that 10DLC, and toll-free SMS/MMS traffic may queue for several minutes longer compared to off-peak sending times. If your SMS/MMS traffic is queuing for approximately 20 minutes or more, please follow for the latest updates on significant degradation. Any temporary measures that Twilio (Zipwhip) may take in response to traffic spikes and capacity constraints will also be available on the Status Page.

Nov 24, 04:05 PST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.