Zipwhip Status | Software Status

Zipwhip | Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Usage Reporting 1.0 / 2.0 Operational

2.0 Web App Operational

1.0/Legacy Web App Operational

Desktop App Operational

Mobile App Operational

Integrations Operational

Messages Operational

Click-to-Text Operational

Chrome Extension Operational

Provision Dashboard Operational

API Operational

Keyword Reporting (1.0/Legacy) Operational

Delivery Receipts Operational

Zipwhip 1.0 (Legacy) Operational

Billing Services Operational

Help Center Operational

Keyword Reporting 2.0 Operational

Zipwhip.com Homepage Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2023

No incidents reported today.

May 31, 2023

Verizon Latency

Resolved - Zipwhip Operations has verified Resolution of the messaging latency issues with Verizon.

This issue may have impacted customers messaging To and From Verizon users, as well as Delivery Receipts.

Thank you for your patience while confirming remediation with our partner.
May 31, 13:26 PDT

Monitoring - Zipwhip engineering is observing an improvement of message latency toward Verizon.
May 31, 11:26 PDT

Update - Zipwhip Operations is currently investigating possible messaging latency issues with Verizon.

This issue may be impacting customers messaging To and From Verizon users, as well as Delivery Receipts.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 31, 10:52 PDT

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with Verizon.

This issue may be impacting API customers' MO messaging from / to Verizon, as well as DLRs.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 31, 10:18 PDT

May 30, 2023

Emergency Maintenance - Zipwhip 2.0 Web Application

Completed - The scheduled maintenance has been completed.
May 30, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:00 PDT

Scheduled - Zipwhip will be performing emergency infrastructure maintenance on the Zipwhip software platform. During this maintenance window, the 2.0 webapp and 2.0/1.0 API may be temporarily unavailable. Zipwhip Operations will work diligently to minimize downtime and will provide additional updates as necessary.
May 25, 11:29 PDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

ATT - MMS Messaging Latency

Resolved - Operation Engineers confirmed latency Resolution for ATT MMS.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We will be following up further with the Carrier for this issue. Thanks for your patience.
May 26, 15:51 PDT

Monitoring - Operation Engineers have Identified this issue is with the Carrier, and latency has Resolved for the day.

Customers may have experienced a delay sending MMS messages to ATT during higher volume times (top of the hour) today.

We'll be Monitoring this Resolution, and following up further with the Carrier for this issue.
May 26, 14:43 PDT

Update - Operation Engineers have Identified this issue is with the Carrier.

Customers may experience a delay sending MMS messages to ATT during higher volume times (top of the hour).

We're currently in contact with the Carrier. Minor improvements have been observed.
May 26, 12:22 PDT

Identified - Operation Engineers have Identified this issue is with the Carrier.

Customers may experience a delay sending MMS messages to ATT during higher volume times (top of the hour).

We're currently in contact with the Carrier for possible improvement efforts.
May 26, 11:14 PDT

Update - Zipwhip Operations is currently investigating possible messaging MMS latency issues with ATT.

This issue may be impacting Zipwhip customers MMS messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 26, 09:53 PDT

Investigating - Zipwhip Operations is currently investigating possible messaging latency issues with ATT.

This issue may be impacting Zipwhip customers messaging to ATT destinations.

Thank you for your patience while we investigate this issue.

Further details will be provided as available.
May 26, 09:37 PDT

May 25, 2023

Zipwhip Scheduled Maintenance - Back-End Messaging Infrastructure - 05/24/2023

Completed - The scheduled maintenance has been completed.
May 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:00 PDT

Scheduled - Zipwhip will be performing maintenance affecting Back-End Messaging Infrastructure on 05/24/2023. Zipwhip API and Software customers may experience increased message latency and API call timeouts/latency during the maintenance window.

Maintenance Window -
PDT: 05/24/2023 20:00 - 05/25/2023 00:00
EDT: 05/24/2023 23:00 - 05/25/2023 03:00
UTC: 05/25/2023 03:00 - 05/25/2023 07:00
May 18, 12:29 PDT

May 24, 2023

May 23, 2023

Delayed 10DLC Number and Campaign Registrations

Resolved - This incident has been resolved.
May 23, 16:24 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 13:29 PDT

Identified - The issue has been identified and a fix is being implemented.
May 23, 12:57 PDT

Investigating - Operations Engineers have discovered a connection issue with a partner that is causing a delay with 10DLC number and campaign registrations.

Customers may experience a delay in registration since today 5-23-23 starting at around 930 GMT. This may cause message delivery degradation for unregistered numbers.

We are currently Investigating further with the provider for remediation.
May 23, 12:04 PDT

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

ATT Message Latency - 5-18-23

Resolved - Zipwhip Operations would like to inform our customers about an issue seen today with ATT Message Latency.

Customers may have experienced a delay in messages and/or Delivery Receipts from Toll-Free lines to ATT Destinations. The Carrier confirmed there was an issue on their end and remediated it. These messages were queued during the impact time, and delivered after remediation.

Start: 09:30 am PST
Resolved: 11:22am PST

During this time customers may have experienced delays in receiving messages to ATT destinations, or a delay in simply receiving back the final confirmation of delivery.

Thank you for your understanding with getting this Resolved.
May 18, 09:30 PDT

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